royal bd Privacy Policy

1 Introduction and Applicability

This privacy policy ("Policy") applies to the royal bd platform and all services under it. When you use the royal bd website, create an account, play games, or use any service, you are considered to have accepted the terms of this policy.

In this policy, "user", "you", or "your" refers to any registered or unregistered visitor of royal bd. "royal bd", "we", or "our" refers to the organisation that operates the platform.

royal bd always respects the privacy of its users. To learn about the detailed terms of our services, please read the Terms and Conditions page, which explains the overall framework for using the service.

This policy has been prepared in accordance with the applicable data protection laws of Bangladesh and international standards. If anything is unclear, you can contact us directly.

2 Data Collection

royal bd collects certain types of information from users for various purposes. The categories of information collected are described in detail below.

2.1 Information Provided at Registration

When creating an account, you provide the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• User-chosen password (stored in encrypted form)
• Preferred currency (Taka/৳)

2.2 Identity Verification Information (KYC)

If a certain transaction limit is exceeded or account verification is required, royal bd may request the following documents:

• National ID Card (NID) or copy of passport
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Proof of address (where applicable)

2.3 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address
• Device type and operating system
• Browser type and version
• Date, time, and duration of visit
• Record of pages clicked
• Referral source (where you came from to reach the site)

2.4 Transaction Information

During deposits and withdrawals, the date, amount, method, and status of transactions are recorded. Details of all financial transactions carried out via bKash, Nagad, Rocket, and Upay are stored in secure logs.

3 Purpose of Data Use

royal bd uses collected information only for specific and lawful purposes. Details are listed below:

3.1 Service Operation and Improvement

• Account creation, management, and verification
• Transaction processing and confirmation
• Identifying and resolving technical issues on the platform
• Analysing user behaviour to develop new games, bonuses, and features

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting suspicious transactions and activity
• Carrying out verification processes to prevent money laundering
• Closing fraudulent accounts

3.3 Communication and Support

• Verifying identity when providing support via live chat and email
• Sending important account-related notifications
• Sending security alerts
• Sending special offers or promotional messages where applicable (only with consent)

3.4 Compliance with Legal Obligations

Information may be stored and used to comply with applicable laws, regulations, or directives from authorities. This includes retaining financial records and providing information to regulatory bodies when required.

4 Data Storage and Security

royal bd takes industry-standard technical and operational measures to keep user data secure.

4.1 Technical Security

• All data transmission is secured via SSL (Secure Sockets Layer) encryption
• Passwords are stored using cryptographic hashing — no staff member can read them
• Access to sensitive data is restricted and controlled
• Regular security testing and updates
• Firewall and intrusion detection systems

4.2 Retention Period

Data is retained for as long as the account is active. Even after an account is closed or deleted, certain information may be retained for a defined period to meet legal obligations. Financial transaction records are kept for a longer period in accordance with regulations.

4.3 Response to Data Breaches

In the event of a security breach, royal bd will promptly notify affected users and take the necessary recovery steps. We document all incidents and work to prevent the same issue from occurring in the future.

5 Sharing Data with Third Parties

royal bd never sells user personal data or transfers it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. Game software providers (such as PG Soft, Pragmatic Play, Evolution) may receive certain gaming data. These partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may need to be disclosed to comply with court orders, valid requests from law enforcement agencies, or other legal obligations. In such cases, we provide only the information that has been requested.

5.3 Business Transfer

In the event of a full or partial business transfer, merger, or acquisition of royal bd, user data may pass to the relevant party. Users will be notified before any such change.

5.4 Aggregated and Anonymised Data

Aggregated statistics that are not personally identifiable may be shared with third parties for analysis and research purposes.

6 Cookies and Tracking

Cookies and similar technologies are used on the royal bd website. These are stored as small files in your browser and help improve the experience on the site.

6.1 Types of Cookies

• Essential cookies: These are mandatory to keep login sessions active and ensure security.
• Functionality cookies: Used to remember language preferences, game settings, and personalised experience.
• Analytics cookies: Help us understand which parts of the site are used most.
• Marketing cookies: May be used to show relevant ads, but you can turn this off.

6.2 Cookie Control

You can manage cookies from your browser settings. However, please note that disabling essential cookies may prevent some important features of the site from working.

7 Your Rights

royal bd respects each user's rights regarding their data. Your rights are described in detail below:

7.1 Right to Access Data

You can request at any time to know what information royal bd holds about you. After verification, we will provide the information within a set timeframe.

7.2 Right to Correct Data

If any of your stored information is incorrect, you can request a correction. Many details can be updated directly from your account settings.

7.3 Right to Delete Data

Along with a request to close your account, you can request that your personal data be deleted. However, due to legal obligations, certain information must be retained for a defined period.

7.4 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or messages, you can request to stop them at any time. This will not stop essential account-related notifications.

7.5 Responsible Gaming Options

To protect your right to manage your gaming activity, royal bd offers several options — such as temporary breaks, deposit limits, and self-exclusion. For more details, please read our Responsible Gaming Guide.

8 Protection of Minors

All royal bd services are strictly for persons aged 21 and above. Age is verified at registration, and identity documents may be requested to confirm age in cases of doubt.

If it is found that any person under the age of 21 has an account, that account will be closed immediately and all related data will be deleted.

Parents can use parental control software to manage their child's access. If you become aware of any information relating to a minor, please contact us directly.

9 Changes to the Policy

royal bd reserves the right to update this privacy policy when necessary. If any significant changes are made, users will be notified at their registered email address and clearly informed on the site.

Continuing to use the platform after any changes will be taken as acceptance of the updated policy. The policy date is always shown at the top of the page, so you can see when the latest changes were made.

If you have detailed questions about any changes to this policy, you will find answers to common questions on our FAQ page — Read FAQ.

10 Contact

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact the royal bd support team. Our support service is available seven days a week, twenty-four hours a day, in Bengali and English.

Contact channels:

• Live Chat (bottom right corner of the site)
• Email: [email protected]

To learn more about us and our service philosophy, visit the About Us page.